The Area of Government of Economy and Employment of the Town Hall of Madrid has, as prior line of performance, the permanent improvement of the commercial activity and the promotion of the self-control on the part of the companies, in order to raise the quality and safety of the services given by the commercial establishments of our city. The attainment of this aim needs undoubtedly of initiatives as the promotion and the development of Codes of Good Practices in the different commercial, managerial and professional sectors. To foment the selfregulation and the self-control in the different managerial sectors, to favor the participation of the managerial organizations and of the consumers' associations in the constant improvement of the area of the consumption and to guarantee the protection, the rights and the economic interests of the consumers, there are priorities that the Town Hall of Madrid want to promote by actions as the elaboration of the Codes of Good Practices. In this publication are gathered the requirements that the regulation establishes, as well as a relation of good practices that the professionals will have to develop to satisfy the needs and expectations of their clients. With his edition, the Area of Economy and Employment invites the establishments and companies of every sector to the adhesion to the present Code of Good Practices. The badge "Good Practices", which grants the Town Hall of Madrid, is a symbol of guarantee for the consumers, and an element differentiating among the companies. I want to express my gratefulness to all those who have participated in the accomplishment of this team work, specially to the Council of Health and Consumption of the Community of Madrid, to the managerial organizations and to the consumers' associations. Michael Ángel Villanueva Gonzalez,
Delegated Advisor of the Area of Government of Economy and Employment
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