 | On the one hand the consumers and of the another managers of companies or the tradesmen who produce, import, provide or facilitate goods or services. One of the characteristics of the Arbitration System of Consumption is that it is “one-way”. It means that the procedure can be set in motion only on authority of the consumer and never of the businessman, even if, during the process, this one can raise questions or express claims which are directly related to the complaint: | |
